Privacy Statement

Effective Date: April 2018
This Privacy Statement applies to businesshotelplovdiv.com owned and operated by Business Hotel Plovdiv. This Privacy Statement describes how we collect and use the information, which may include personal data, you provide on our web site: businesshotelplovdiv.com. It also describes the choices available to you regarding our use of your personal data and how you can access and update this data.
Data Collection
The types of personal data that we collect include:
Your first name, last name, email address, phone number and home address;
Credit card details (type of card, credit card number, name on card, expiration date and security code);
Guest stay data, including date of arrival and departure, special requests made, observations about your service preferences (including room preferences, facilities or any other services used);
Data you provide regarding your marketing preferences or in the course of participating in surveys, contests or promotional offers;
You may always choose what personal data (if any) you wish to provide to us. If you choose not to provide certain details, however, some of your transactions with us may be impacted.
Data we collect automatically
Когато използвате нашия уебсайт, ние събираме също информация автоматично, като част от нея може да са лични данни. Това включва данни като езикови настройки, IP адрес, местоположение, настройки на устройството, операционна система на устройството, информация за регистри, време на използване, заявен URL адрес, отчет за състоянието, потребителски агент (информация за версията на браузъра), операционна система, резултат (преглеждащ или резервиращ), история на преглеждането, Booking ID на потребителя и вид преглеждани данни. Може също да събираме данни автоматично чрез бисквитки. За информация за начина, по който използваме бисквитки, кликнете тук.
Processing Purposes
We use your personal data for the following purposes:
A. Reservations: We use your personal data to complete and administer your online reservation.
B. Customer service: We use your personal data to provide customer service.
C. Guest reviews: We may use your contact data to invite you by email to write a guest review after your stay. This can help other travellers to choose the accommodation that suits them best. If you submit a guest review, your review may be published on our website.
D. Marketing activities: We also use your data for marketing activities, as permitted by law. Where we use your personal data for direct marketing purposes, such as commercial newsletters and marketing communications on new products and services or other offers which we think may be of interest to you, we include an unsubscribe link that you can use if you do not want us to send messages in the future.
E. Other communications: There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact data you share with us. There could be a number of reasons for this:
a. We may need to respond to and handle requests you have made.
b. If you have not finalised a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the accommodation again or fill in all the reservation details from scratch.
c. When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with our website. We believe that this additional service is useful to you and to us as we will be able to improve our website based on your feedback.
F. Analytics, improvements and research: We use personal data to conduct research and analysis. We may involve a third party to do this on our behalf. We may share or disclose the results of such research, including to third-parties, in anonymous, aggregated form. We use your personal data for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.
G. Security, fraud detection and prevention: We use the information, which may include personal data, in order to prevent fraud and other illegal or infringing activities. We also use this information to investigate and detect fraud. We can use personal data for risk assessment and security purposes, including the authentication of users. For these purposes, personal data may be shared with third parties, such as law enforcement authorities as permitted by applicable law and external advisors.
H. Legal and compliance: In certain cases, we need to use the information provided, which may include personal data, to handle and resolve legal disputes or complaints, for regulatory investigations and compliance, or to enforce agreement(s) or to comply with lawful requests from law enforcement insofar as it is required by law.
If we use automated means to process personal data which produces legal effects or significantly affects you, we will implement suitable measures to safeguard your rights and freedoms, including the right to obtain human intervention.
Legal Bases
In view of purposes A and B we rely on the performance of a contract: The use of your data may be necessary to perform the contract that you have with us. For example, if you use our services to make an online reservation, we will use your data to carry out our obligation to complete and administer that reservation under the contract that we have with you.
In view of purposes C-H, we rely on its legitimate interests: We use your data for our legitimate interests, such as providing you with the best appropriate content for the website, emails and newsletters, to improve and promote our products and services and the content on our website, and for administrative, fraud detection and legal purposes. When using personal data to serve our legitimate interests, we will always balance your rights and interests in the protection of your information against our rights and interests.
In respect of purpose H, we also rely, where applicable, on our obligation to comply with applicable law.
Where needed under applicable law, we will obtain your consent prior to processing your personal data for direct marketing purposes.
If needed in accordance with applicable law, we will ask your consent. You can withdraw your consent anytime by contacting us at any of the addresses at the end of this Privacy Statement.
Ако искате да възразите срещу обработването, изложено в цели В-Е, и нямате директно на разположение механизъм за отказване (например в настройките на профила ви), доколкото е приложимо, моля, свържете се с [email protected] .
Data Sharing
Доставчици на услуги трети страни: Ние използваме доставчици на услуги, които обработват личните ви данни изрично от наше име. Това обработване ще бъде за целите, включени в тази Декларация за поверителност, като например осъществяване на плащания на резервации, изпращане на маркетингови материали или за аналитични поддържащи услуги. Тези доставчици на услуги са обвързани от клаузи за поверителност и нямат право да използват личните ви данни за свои собствени цели или за каквато и да е друга цел.
Компетентни органи: Ние разкриваме лични данни на правоприлагащите органи и други държавни институции, когато това се изисква по закон или е абсолютно необходимо за предотвратяване, установяване или преследване на криминална дейност или измами.
International Data Transfers
The transmission of personal data as described in this Privacy Statement may include overseas transfers of personal data to countries whose data protection laws are not as comprehensive as those of the countries within the European Union. Where required by European law, we shall only transfer personal data to recipients offering an adequate level of data protection. In these situations, we make contractual arrangements to ensure that your personal data is still protected in line with European standards. You can ask us to see a copy of these clauses using the contact details below.
We observe reasonable procedures to prevent unauthorised access to, and the misuse of, information including personal data. We use appropriate business systems and procedures to protect and safeguard information including personal data. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorised personnel are permitted to access personal data in the course of their work.
Data Retention
We will retain your information, which may include personal data for as long as we deem it necessary to provide services to you, comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this Privacy Statement. If you have a question about a specific retention period for certain types of personal data we process about you, please contact us via the contact details included below.
Your choices and rights
We want you to be in control of how your personal data is used by us. You can do this in the following ways:
You can ask us for a copy of the personal data we hold about you;
you can inform us of any changes to your personal data, or you can ask us to correct any of the personal data we hold about you;
in certain situations, you can ask us to erase or block or restrict the processing of the personal data we hold about you, or object to particular ways in which we are using your personal data; and
in certain situations, you can also ask us to send the personal data you have given us to a third party.
Where we are using your personal data on the basis of your consent, you are entitled to withdraw that consent at any time subject to applicable law. Moreover, where we process your personal data based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal data subject to applicable law.
Ние разчитаме на вас, да гарантирате, че личните ви данни са пълни, точни и актуални. Моля, информирайте ни своевременно за всякакви промени на или неточности в личните ви данни, като се свържете с [email protected] . Ние ще обработваме заявките ви в съответствие с приложимите закони.
Questions or Complaints
Ако имате въпроси или притеснения относно обработването от наша страна на личните ви данни, или ако искате да упражните някое от правата, които имате по това уведомление, не се колебайте да се свържете с нас чрез [email protected] . Можете също така да се обърнете към своя местен орган за защита на данните с въпроси и оплаквания.
Changes to the Notice
Just as our business changes constantly, this Privacy Statement may also change for time to time. If you want to see changes made to this Privacy Statement from time to time, we invite you to access this Privacy Statement to see the changes. If we make material changes or changes that will have an impact on you (e.g. when we start processing your personal data for other purposes than set out above), we will contact you prior to commencing that processing.