Effective Date: April 2018

This Privacy Statement applies to businesshotelplovdiv.com, owned and operated by Business Hotel Plovdiv. It describes how we collect and use the information, which may include personal data, that you provide on our website: businesshotelplovdiv.com. It also describes the choices available to you regarding our use of your personal data and how you can access and update this data.

DATA COLLECTION:

The types of personal data that we collect include:

– Your first name, last name, email address, telephone number, and home address;

– Credit card information (type and number of the card, cardholder name, expiration date, and security code);

– Guest stay information, including arrival and departure dates, special requests made, observations about your service preferences (including preferences for rooms, amenities, or other services used);

– Data you provide regarding your marketing preferences or in the process of your participation in surveys, contests, or promotional offers.

You can always choose what personal data (if any) you wish to provide to us. However, if you choose not to provide certain details, some of your transactions with us may be affected.

– Data we collect automatically: When you use our website, we also collect information automatically, some of which may be personal data. This includes data such as language settings, IP address, location, device settings, device operating system, log information, time of use, requested URL, status report, user agent (information about the browser version), operating system, result (browsing or booking), browsing history, user’s Booking ID, and type of data viewed. We may also collect data automatically through cookies. For information on how we use cookies, click here.

PROCESSING PURPOSES
We use your personal data for the following purposes:

A. Reservations: We use your personal data to complete and administer your online reservations.
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B. Customer Service: We use your personal data to provide customer service.

C. Guest Reviews: We may use your contact information to invite you by email to write a guest review after your stay. This can help other travelers choose the accommodation that is most suitable for them. If you submit a guest review, it may be published on our website.

D. Marketing Activities: We also use your data for marketing activities, as permitted by law. When we use your personal data for the purposes of direct marketing, such as commercial newsletters and marketing communications on new products and services or other offers we think may be of interest to you, we include an unsubscribe link that you can use if you do not want us to send you any further messages in the future.

E. Other Communications: There may be other times when we get in touch by email, by post, by phone, or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:

There could be a number of reasons for this:

a. We may need to respond to and handle requests you have made

b. If you have not finalized a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with your reservation without having to search for the accommodation again or fill in all the reservation details from scratch. c. When you use our services, we may send you a questionnaire or invite you to provide feedback about your experience with our website. We believe that this additional service is useful to you and to us, as we will be able to improve our website based on your feedback.

c. When you use our services, we may send you a questionnaire or invite you to provide feedback about your experience with our website. We believe that this additional service is useful to you and to us, as we will be able to improve our website based on your feedback.

f. Analytics, Improvements, and Research: We use personal data to conduct research and analysis. We may involve a third party to do this on our behalf. We may share or disclose the results of such research, including to third parties, in anonymous, aggregated form. We use your personal data for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.

g. Security, Fraud Detection, and Prevention: We use the information, which may include personal data, to prevent fraud and other illegal or infringing activities. We also use this information to investigate and detect fraud. We may use personal data for risk assessment and security purposes, including the authentication of users. For these purposes, personal data may be shared with third parties, such as law enforcement authorities, to the extent permitted by applicable law and external advisors.

h. Legal Purposes and Compliance: In certain cases, we may need to use the provided information, which may include personal data, to handle and resolve legal disputes or claims, for regulatory investigations and compliance, to enforce the agreement(s), or to comply with a lawful request from law enforcement insofar as it is required by law.
If we use automated means to process personal data which produce legal effects or significantly affect you, we will implement suitable measures to safeguard your rights and freedoms, including the right to obtain human intervention.

LEGAL BASIS

For purposes A and B, we rely on the performance of a contract: The use of your data may be necessary to perform the contract you have with us. For example, if you use our services to make an online reservation, we will use your information to fulfill our obligation to complete and administer that reservation under the contract we have with you.

For purposes C-G, we rely on our legitimate interests: We use your data for our legitimate interests, such as providing you with the most relevant content for the website, emails, and newsletters, to improve and promote our products and services and the content on our website, as 1 well as for administrative, legal, and fraud detection purposes. When using personal data to serve our legitimate interests, we will always balance your rights and interests in the protection of your information against our rights and interests.

With respect to purpose H, we also rely, where applicable, on our obligation to comply with applicable laws.
Where required by applicable law, we will obtain your consent before processing your personal data for direct marketing purposes.
If required by applicable law, we will seek your consent. You can withdraw your consent at any time by contacting us at any of the addresses at the end of this Privacy Statement.
If you wish to object to the processing set out in purposes C-E and you do not have a direct opt-out mechanism available (for instance in your account settings), to the extent applicable, please contact office@businesshotelplovdiv.com.

DATA SHARING

Third-Party Service Providers: We use service providers who process your personal data strictly on our behalf. This processing will be for the purposes included in this Privacy Statement, such as processing reservation payments, sending marketing materials, or providing analytical support services. These service providers are bound by confidentiality clauses and are not permitted to use your personal data for their own purposes or for any other purpose.

Competent Authorities: We disclose personal data to law enforcement and other government authorities when required by law or strictly necessary for the prevention, detection, or prosecution of criminal activity or fraud.

INTERNATIONAL DATA TRANSFERS

The transfer of personal data as described in this Privacy Statement may include overseas transfers of personal data to countries whose data protection laws are not as comprehensive as those of the countries within the European Union. Where required by European law, we will only transfer personal data to recipients that offer an adequate level of data protection. In these situations, we enter into contractual agreements to ensure that your personal data remains protected in accordance with European standards. You can request to see a copy of these clauses by using the contact details below.

SECURITY

We observe reasonable procedures to prevent unauthorized access to and misuse of information, including personal data. We utilize appropriate business systems and procedures to protect and safeguard information, including personal data. Additionally, we employ security procedures and technical and physical restrictions for accessing and using personal data on our servers. Only authorized personnel have permission to access personal data for their work purposes.

DATA RETENTION

We will retain your information, which may include personal data, for as long as we deem it necessary to provide you with services, to comply with applicable laws, to resolve disputes with any party, and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. This Privacy Statement shall apply to all personal data that we retain. If you have a question about a specific retention period for a certain type of personal data we process about you, please contact us using the contact details provided below.

YOUR RIGHTS

We want you to be in control of how we use your personal data. You can do this in the following ways:
-You can request a copy of the personal data we hold about you.

-You can inform us of any changes to your personal data or ask us to correct any personal data we hold about you.
-In certain situations, you can ask us to erase, block, or restrict the processing of your personal data that we hold, or object to particular ways in which we are using your personal data.
-In certain situations, you can also request that we send the personal data you have given us to

When we use your personal data based on your consent, you have the right to withdraw that consent at any time, provided that applicable laws are complied with. Furthermore, when we process your personal data based on legitimate interest or public interest, you have the right to object at any time to that use of your personal data, provided that applicable laws are complied with.

We rely on you to ensure that your personal data is complete, accurate, and current. Please inform us promptly of any changes to or inaccuracies in your personal data by contacting office@businesshotelplovdiv.com. We will handle your requests in accordance with applicable laws.

QUESTIONS OR COMPLAINTS

If you have any questions or concerns about our processing of your personal data, or if you wish to exercise any of the rights you have under this notice, please do not hesitate to contact us at office@businesshotelplovdiv.com. You may also contact your local data protection authority with questions and complaints.

CHANGES TO THE NOTICE

Just as our business changes constantly, this Privacy Statement may also change from time to time. If you want to see the changes made to this Privacy Statement from time to time, we recommend that you open it to view them. If we make material changes or changes that will affect you (for example, when we begin processing your personal data for purposes other than those outlined above), we will contact you before starting that processing.